Hi Kauaigirl,
Thanks for posting in the community. I'm sorry to hear your Nest Doorbell isn't ringing outside anymore. That's definitely concerning, and we'll work to get it sorted out.
To help me troubleshoot effectively, could you please provide the following information?
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What specific model of Nest Doorbell do you have? (Battery, Wired, Hello, etc.)
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When did you first notice the outside ring stopped working?
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Are you using your home's original chime or a Nest Chime Connector?
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When someone presses the doorbell button, do you hear any sound at all from the doorbell itself (like a click)?
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Have you tried restarting the doorbell through the Google Home app?
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If your doorbell is wired, have you checked the wiring connections to ensure they are secure?
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Have you tried a full factory reset of the Nest doorbell?
I look forward to your response so we can get this resolved.
Regards,
Kevin
