Yet another ANGRY Customer of Nest Cameras

[GetwithItGdubOg]

I just spent days and $$$ replacing all my security cameras with 5 google flood cams, 3 Indoor/Outdoor battery cams and 2 indoor cams all running on constant power and I can't review video because of constant buffering. I have a Netgear Orbi AX6000 router (6 Gbps) and 3 satellites running on 1 gig fiber service. Everything else in the house runs very fast except your equipment/service (Nest Aware Plus). Seriously! This is so disappointing!

Hopefully this gets resolved before we all start talking Class Action!?!

[Linluvsbirda]

I have 6 cameras going with no buffering issues.  I know I pay a lot for big wifi but not sure what it is.  Hope it gets resolved for you.

[EmptyNester · Accepted solution]

Hi Getwithit,  I'm and end user like you and I have (5) cameras (Previous gen  however) and I almost never have a streaming issue.  I think it would be worth it for you to open an actual support ticket with Google and get a tech the line to look at this.  Because this is only a user forum you will not hear from Google here.  This is the link to open a ticket and be able to talk to a Google tech.

https://support.google.com/googlenest/gethelp

Good luck and if they fix it please return here and let us know how it went.

[GetwithItGdubOg]

I tried direct contact to support and I was asked if I tried restarting the cameras and it was suggested "I change the settings and see if that helps".  So essentially I was told to try "rebooting" and change "settings".  That's a brilliant suggestion!  How about I just change every setting simultaneously and in every combination and see if that works?  I would imagine next would be donning a tinfoil hat to improve my wifi strength?  So worthless!!  I feel like reviews on shopping sites have been scrubbed of the fact that these cams are essential in Beta state.

[EmptyNester]

HI again,  Ugggg, that is a bummer.  If you have the energy call back and let them know you REALLY want to take to someone from the next level up tech support.  I know you shouldn't have to but I'm pretty sure it will be worth it.   Reading thru this forum I can see you are not alone in your frustration.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you for your help, @EmptyNester! This is definitely a case where it would be best to contact Support again and see if you can get it escalated with them. Terribly sorry for the inconvenience!

Best regard,
Brad

[GetwithItGdubOg]

I'm not sure what you're referring to, but I was not given an option to "escalate" the issue.  I suppose vs. the trivial reasons people contact tech support?

[Brad]

@GetwithItGdubOg

I was asking you to contact Support again, and ask them if you can be contacted with a higher tier of support to go over this issue. That is all we are asking you to do because we cannot assist you with this issue ourselves in the Community Forums.  Whether or not you believe you can be assisted, that is your only avenue of assistance at this time. Thank you for your patience, and I hope you find the help you seek. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Appreciate the help, Brad. 

Thanks,

Archie