after a year of google home and nest working perfectly. Internet ‘Starlink’ went now all devices ofe

[jetjohnnyboy]

I have google home setup with 6 cameras, door lock, door bell and nest thermostat. After a brief internet outage of starlink, Even though internet back online, ALL google products are offline from my home app as well as from nest app. Have tried restarting built in router, does not solve issue.

[Rusell]

Hi Jetjohnnyboy,

Thank you for reaching out to the community. I understand that your Nest Devices as, 6 Nest cameras, Nest lock, Nest Doorbell and Nest thermostat went offline because you had an internet outage. I'm happy to help you!

At the moment, I'll need to ask you a few questions:

• What type of Generation of Nest camera, doorbell and thermostat do you have?
• What kind of light do you see on your Nest camera and doorbell?
• How far are the Nest devices from the router?
• What is the make and model of your router?

Let me know how it goes.

Best regards,

Rusell.