camera not charging

[annenosko]

i was on hold for a very long time (not the 1 min promised) so trying an email here.

I have 3 google cameras that are wireless.  I have charged them before without issue.

Now, one of the cameras is not charging - and it doesn't matter which camera charger I use, none of them work

[RDuran]

I have similar problem. Nest doorbell battery doesn't hold charge. Where to buy and how to remove?

[Anonymous]

Unfortunately ive seen hundreds if not thousands of users with the same issue. Are they under warranty?

[RDuran]

I was told that warranty expired. Google support is working on exception to replace.

[EmersonB]

Hello everyone,

@annenosko, thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Camera? We would recommend you to do a simple restart. Let us know how it goes.
 

@RDuran, how's it going with your Nest Camera? It seems that you've already contacted our support team. In case you have an update, you know where to find us. 

Regards,

Emerson

[RDuran]

Emerson, I contacted the support team. I am very disappointed to be told to buy a new one. The warranty expired not too long ago. I didn't expect this doorbell to last so little time before replacing.

[Anonymous]

Yep google products are absolute rubbish. Only fit for the rubbish dump. The google cameras and associated google home app have never been fit for purpose and never will be. To and prospective buyers do not buy these crap failty google products just buy another brand you'll save the mental trauma and heartache associated with these crappy google products.

[RDuran]

Try to reboot the camera.

[EmersonB]

Hey folks,

@RDuran, thanks for getting back to us. Have you tried restarting your Nest Doorbell? Try using a different usb charging cord and try plugging it to a different wall socket. Let us know how it goes.

@annenosko, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Emerson

[RDuran]

Emerson, I rebooted doorbell twice. Followed the 12 seconds instructions till the yellow light stopped. It quickly adds to my network. The problem is that after fully charged, the doorbell battery discharges quickly. When I was in contact with support team, it went down in less than a week. Yesterday, I fully charged the doorbell, mounted back on the wall and this morning it's down to 1% charge. It's no longer holding and discharges quickly.

Rodolfo 

[EdmondB]

Hey everyone,

@RDuran, I'm sorry to hear about your experience on your Nest doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
 

@annenosko, Checking in to see if you still need help. Let me know if you have additional questions.

@Anonymous,We'd like to look more into your case if you could share more info. As well, we'd appreciate it if you could keep your comments kind, and productive to those seeking help. Thank you.

I look forward to your responses.

Best,
Edmond

[RDuran]

Edmond,

I completed the form previously at the request of one of your co-workers on this site. The answer is still the same. Google cannot help me out with a defective doorbell. Thank you for reaching out.

Rodolfo

[EmersonB]

Hello everybody,

@RDuran, we got your form and checked your case and saw that our support team is asking for some information. You may double check your email to provide the information they are asking. Also, you may continue your conversation there to avoid confusion here.

I appreciate the help, Edmond.
 
Regards, 
Emerson

[Lance_L]

Hi folks,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out.

@annenosko, have you filled out this form yet? Let me know once you’re done.

I appreciate your help, Edmond and Emerson.

Best, 

Lance

[Lance_L]

Hello annenosko,

We haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

Regards,

Lance

[Lance_L]

Hello annenosko,

Buzzing in — do you still need our help? If you haven’t filled out the form yet, here's the link.

Best,

Lance

[Lance_L]

Hey annenosko,

Our team would like to take a look at this. Could you fill out this form and let us know once you're done?

Best regards,

Lance

[Jenelyn_O]

Hi folks,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

I appreciate the help, Edmond, Emerson, and Lance.

Best,

Jenelyn