can’t reconnect nest doorbell

[rhiadette]

I changed my internet service, then I’m trying to reconnect the device. I did all the troubleshooting and still not connecting.

[MplsCustomer]

@rhiadette 

By "all the troubleshooting" do you mean Google Nest's steps for changing Wi-Fi, where the first step, if possible, is to set the network name (SSID) and password on your new router/modem to the same values used on the old router/modem? If that's not possible, then, in general, remove the Google Nest device from the Google Nest app or Google Home app while still on your old Wi-Fi network, then do a factory reset, and then reinstall?

https://support.google.com/googlenest/answer/9223711

[rhiadette]

Yes I did all but nothing is working.

[zoeuvre]

Hi rhiadette, 
 

Thanks for reaching out to us, and I’m sorry to hear about the situation. 
 

Is there an error code or message that shows on the app as you connect your Nest Doorbell to the app? 
 

I’ll look forward to your response. 

Thanks for your help, @MplsCustomer. 
 

Best,

Zoe

[rhiadette]

No error code showing up. When trying to connecting the device it takes a while and then message to the screen “something went wrong try to reconnect your device or if it happen again make sure to reboot your device and airplane mode on and off before trying again. I keep trying and I get the same message over and over again.

[zoeuvre]

Hello rhiadette, 

Thanks for the follow up. Have you tried to uninstall then reinstall your Nest app or Google Home app? If not, try to uninstall and reinstall the app on your phone. If the situation persists, restart your router, then restart your phone. 

Regards,

Zoe

[zoeuvre]

Hey folks,
 

@rhiadette, I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[zoeuvre]

Hi everyone, 
 

@rhiadette, we haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards, 
Zoe

[rhiadette]

Still don’t work at all. I tried all the recommendations.

[EmersonB]

Hello everyone,

@rhiadette, we appreciate your update. Could you tell us how you reset your Nest Camera to the factory default? Also, what is the light status of your Nest Camera? Looking forward to your response.

I appreciate the help, MplsCustomer and Zoe.

Regards,

Emerson

[EmersonB]

Hi everybody,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Thanks,
Emerson

[EmersonB]

Hey rhiadette,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson