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connecting USB connector into the adapter

SueM58
Community Member

‎06-07-2025 01:44 PM

Trying to install Nest Cam Outdoor but can't get the camera USB connector to engage into the adapter.  Any suggestions?  I push it in, twist until the dots line up but it doesn't stay in place.

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EduardoN
Community Specialist
Community Specialist

‎06-10-2025 04:49 PM

 

Hi @SueM58,

 

Thanks for reaching out to this community! It seems you're encountering an issue where the USB connector of your Nest Cam Outdoor isn't staying connected to its adapter. That's certainly an inconvenience, but I appreciate your efforts in trying to install the camera. No worries, I'd be happy to help with this!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

 

Best regards,

Eduardo

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