google nest doorbell - getting power but not ringing indoor bell

[halrood]

My Google Nest (wired) doorbell camera functions perfectly except that it does not ring the interior doorbell. The puck is attached and the Nest is getting power enough to power the camera correctly. The interior doorbell is working for the traditional doorbell on another door, so the bell is functioning. 

Any ideas what the problem could be?

[MplsCustomer]

@halrood 

If you have the 2nd Gen Google Nest Doorbell (wired) (your post says you have the Nest Doorbell [battery]), I've seen several other posts in this forum where customers had either a defective "chime puck" or a defective doorbell that prevented their doorbell chime from working. (I'm assuming you have the "Indoor chime" option turned on.)

[halrood]

thanks - what is the "indoor chime option"?

[MplsCustomer]

@halrood 

The "Indoor chime" option under Settings in the Google Home app for your 2nd Gen Google Nest Doorbell.

[zoeuvre]

Hi halrood, 

Thanks for reaching out to us. I hope you've already gotten the answer you're looking for from the information that MplsCustomer has shared. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

Thanks for your help, @MplsCustomer. 

Best,

Zoe

[halrood]

Hi. I did enable the indoor bell but it still isn’t working. 

[zoeuvre]

Hi folks,

@halrood, thanks for the follow-up. Have you checked for the chime setting of your Nest Doorbell? If not, you may check this guide to take a look for it. 

Regards,

Zoe

[zoeuvre]

Hey halrood, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

All the best,

Zoe