nest cam connection issue

[prainger]

We had a power outage and it knocked all our nest cam's offline. we cannot now re-connect to them, we tried restarting the router and then the cameras but this didn't work. we cannot do factory reset due to not being able to connect to them. HELP!! 

[MplsCustomer]

@prainger 

It sounds like you've already done this, but whenever we have a power outage, I have to unplug two of our 1st gen Google Nest Outdoor Cameras for about a minute and then plug them back in again before they'll come back online.

[prainger]

Yes tried that

[Rusell]

Hi Prainger,

Thank you for posting in the community. I understand that a power outage caused your Nest cameras to go offline, and now they're not connecting, preventing a factory reset. I truly appreciate the troubleshooting you've already done. Help is here!

To help me find the best solution, I'll need to ask you a few questions:

• What specific model of Nest camera do you have? If you're not sure, you can check this article: Technical specs for Nest cameras and doorbells
• What's the color of the LED status light on your Nest camera?
• Is there any error message or error code when you try to connect them?

@MplsCustomer thank you for your input!

Please keep me updated.

Best regards,

Rusell.

[prainger]

Hi Rusell

They are all gen 1 wired cameras,

1 has a green light ( but it does not show in the app)

1 has pulsating blue

1 we have tried removing from the app and reinstalling but it says C101

[Rusell]

Hi Prainger,

Thank you for your response. I appreciate the information you shared. This error code C101 means that the camera may already be paired to another account. Therefore, I'd like to know if you have already removed the Nest cameras. Please take a look at this article for the error message: Troubleshoot Nest camera and doorbell setup messages

Also, since there are four types of Nest camera 1st generation, please let us know which model of Nest camera you have. To help confirm, here's an article: Technical specs for Nest cameras and doorbells

Keep me posted.

Best regards,

Rusell. 

[prainger]

The cameras were bought new and have only been on my account.  Only 1 has been removed as we tried to re-install it.

They are all nest cam outdoor wired.

[Rusell]

Hi Prainger,

Thank you for your response. I'd like to share with you some troubleshooting steps for cameras with a blue light, and provide further information regarding cameras with a green light and the error code C101.

Troubleshooting blue light on your Nest camera:

• Quit and restart the Nest or Google Home app.
• Turn Bluetooth off, then back on to refresh the connection.
• Restart the phone.
• Move the joining device closer to the router, or the router closer to the assisting device.
• Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
• Try a different mobile device.
• Restart the modem and router.

For Nest cameras with a green light and the error code C101, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Be sure to submit the following relevant information:

• Community Thread
• Community Username
• Email address

Keep me posted.

Best regards,

Rusell

[prainger]

Thanks Rusell

All back up and running, Even the green light one that just turned blue. 

Thanks for all your help

Regards

Pete

[Rusell]

Hi Prainger,

Thank you for your response. I'm happy to hear that you were able to connect your Nest cameras back.

Feel free to reply to this post if anything else comes up. I'd be glad to assist you!

Best regards,

Rusell