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why NO ONE call me back for help!

QXY
Community Member

‎02-23-2025 06:47 PM

I have a nest camera can't be connected, and I requested 3 times by google help centre, but NO ONE ever called back!

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3 REPLIES 3

EduardoN
Community Specialist
Community Specialist

‎02-26-2025 04:53 PM

Hi @QXY, 

 

Thank you for reaching out to our support community! I'm sincerely sorry for any inconvenience caused by the Nest Camera's connection issues, and I appreciate your troubleshooting efforts.

Based on this information, I'd like to ask you a few questions. I'm happy to help!

  • What app do you use to set up your Nest Camera (e.g., the Nest app or the Google Home app)?
  • What’s the color of the LED status light?
  • How far is the device from the router?
  • Do you have any error code in the app?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Visit our Help Center to learn more about Set up and connect Nest camera.

Please feel free to share any additional details you think might be relevant.

 

Best regards,

Eduardo

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QXY
Community Member
In response to EduardoN

‎03-02-2025 04:19 PM

Hi Eduardo,

Thank you for your reply.

I bought total 4 nest cameras, a set of 3 and one floating light.

One of the 3 outdoor battery cameras was not able to reconnect, it was work well, but I moved to a new house, others two are working well after I moved, but this was not able to reconnect again, I tried reset few time, but it always said couldn't connect the device, I did what the APP suggested, but it still not connecting.cam 1.jpg

I am using google home as the APP in my phone, and it was not far from the wifi router, and it was always has white LED light flashed.

What Can I do?

 

regards.

Qun

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EduardoN
Community Specialist
Community Specialist
In response to QXY

‎03-04-2025 09:40 AM

Hi @QXY,

 

Thank you very much for sharing this information with me today about what's happening with this process. At this point, you mention that you saw that this device has a white light, which means it's charging. For this reason, I would like to indicate to you that what you can try is to do a factory reset of the devices in order to have a blue light and can then add the device back to your account.

Keep me posted so I can provide you with further assistance.

 

Best regards,

Eduardo

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