1st gen Chromecast setup issues with new Google Mesh + Home

[KareBear]

Recently bought Google Mesh and wanted to set up my Chromecast on this new Wi-Fi network. The Google Home app identified my 1st gen Chromecast and indicated to follow a few more steps for 'Chromecast activation' using the Device utility app. After completing two steps, the Device utility app then directs me to different instructions (since I have a 1st gen) telling me to connect to Chromecast as the Wi-Fi and then come back to Device utility. I follow those instructions, but when I come back to the Device utility app it's telling me to turn off my Wi-Fi (which I had to turn on per the other instructions to connect to Chromecast as the Wi-Fi).  I'm stuck in an instructions loop.

If the solution is to give up and buy a new Chromecast and then so be it but I didn't want to put this one in the landfill since it was still working until I factory reset it to connect to the new Wi-Fi. Please lmk yours thoughts!

[JenniferV]

Hello KareBear,

Thanks for reaching out and for providing detailed information about your issue — it's a big help! To cover all the bases, could you tell us the make and model of the device you're using to set up your Chromecast 1st gen? Could you try the steps below:

1. Open the Device Utility app.
2. Allow Location access.
3. Turn on Bluetooth. This step is required to activate new devices.
4. Disconnect from the Wi-Fi network. This step helps the devices that you want to set up and connect to your phone or tablet via Bluetooth.
5. Wait for the app to look for devices to activate.
6. Activate the device. If there’s only one device, tap Start at the bottom right, and if the device found is wrong, tap Activate a different device.
7. Follow the rest of the steps prompted in the Device Utility app (almost the same as the setup steps in the Google Home app). Once the device is activated, the setup continues in the Google Home app to finish the steps.

If you'll get the same result and you're using a Pixel phone to set up your Chromecast 1st gen, please use a different non-Pixel phone.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[JenniferV]

Hi KareBear,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer