4k problem app

[Sebastian26]

• I still have a problem with Netflix in 4k and Disney plus only displays HD, you tube works and HBO max shows 4k TV uehu487500 Will you ever fix it? The TV has a 4K matrix because the built-in Netflix in the TV works normally in 4K?

[code_ · Accepted solution]

Hiya Sebastian!

I apologise you are having issues with the picture quality when streaming on apps such as Netflix, Disney etc.

By default, all streaming apps with change the quality based on how good the connection is so you may have to manually change the video quality when on the streaming app. Below are some help articles on how to get best picture quality

• Netlix: Get Best Picture Quality Netflix (note some shows may not support 4K)
• Disney: Adjust Picture Settings - Disney+ 

Since the TV supports 4k there isn't any compatibility issues. One last fix I do know of is manually going into the Chromecast settings and make sure the display settings are set to what your TV supports to get the best experience. To do this refer to this support page: Change Chromecast Display Settings 

I hope this helps!

Let us know how you get on!

[cheliogeovanni]

Hello @code_,

Just wanted to thank you for the steps you sent to our community member about troubleshooting with 4k and streaming platforms.  

Thank you @Sebastian26 for posting in our community center and I hope that steps provided by @code_work for you, if you have any other questions please don't hesitate to contact us back.

Regards,

Helio