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Can't link kid's Google account to Chromecast

IantheDad
Community Member

I had previously set up a kids profile with YouTube Kids on the Chromecast. My daughter doesn't want to use the profile or YouTube Kids as they are both geared towards toddlers. 

I saw that I needed to create a kid's Google account (Gmail, etc) so that my kids could use the "real" YouTube app while still having some control over what she watches.

On the Chromecast I add a kids profile. The device suggests the kids Google account. I sign in with the kid's Google account. I then sign in with my adult account. I validate it's me with 2FA. The Chromecast creates the profile and then spins at the "Finishing up" stage until the device enters power save mode, loosing all progress.

1 Recommended Answer

IantheDad
Community Member

Had to factory reset the device

View Recommended Answer in original post

2 REPLIES 2

ByronP
Community Specialist
Community Specialist

Hi IantheDad,

 

Thank you for the post. Sorry that the set-up wasn't finished. Help's here.

 

Here are a few links to Manage and Use Parental Controls on Google TV and Play YouTube TV on Chromecast with Google TV that you can try to troubleshoot the issue.

 

I hope this might help.

 

Regards,

Byron

 

IantheDad
Community Member

Had to factory reset the device