Cant Add device to setup remote controller for TV in chromecast 4K

[jeet9998]

I have chromecast 4k and i have paired the remote successfully.

I want to control My TV over the chromecast remote and for that I follow:

settings- remotes and accessories - setup remote buttons- add device- TV

 when I select TV option in add device it jumps be back to setup remote button page without doing anything.

firmware:

android tv: 12

kernel:4.9.269

tv os build: STTE.231215.005.11281923

Remote : 26.6

i also have chromecast HD with me in that the TV works fine

[enesteolsen]

I have the same problem. 

[jeet9998]

I factory reset the chromecast and the problem is solved.

hope thats help to you guys.

[Bevan93]

There has to be a solution to this that isn't "factory reset the device"

Does the option work for you now you've factory reset it or does it do as it did before?

[jeet9998]

the problem is solved after reset

[alejandom]

Hi everyone,

First I'd like to thank to @jeet9998 for participating in the community space and recommending the Factory Reset the Chromecast 

I hope by performing the factory reset your Chromecast could work fine if not don't hesitate to let us know. Or if you want you can also use the contact us form to be contacted directly.

Regards,

Mario.