Chromcast not connecting to Wifi and the wifi is working

[Blwilson59]

I have rebooted my router and wifi is fine but my chrome cast won’t connect. Please help

[JenaT]

I am having the same issue. Wifi working but won’t connect. Restarted router. Not sure what’s going on. 

[Robie2]

Am having same issue and the TV is showing " Error retrieving information from server DF-DFERH-01 ".

What should I do?

[Jeran]

Hey there everyone,

I'd be happy to assist you with your Chromecast connection issues, since I know how it can be a headache to deal with. First, let me know what model of Chromecast you are using. Then go ahead and follow the troubleshooting steps listed in this article. If the problem persists, follow the steps listed in this article as well.

I look forward to hearing from you. Let me know if you have any more questions.

Best regards,

Jeran

[JenniferV]

Hi folks,

It's us again. How's it going? Have you checked the steps on the support website articles shared by Jeran? Still need help?

I appreciate your help, Jeran!

Thanks,

Jennifer

[JenaT]

Thank you. I’m not sure what happened but it’s working all of a sudden. 
Thank you!

[JenniferV]

Hey JenaT,

Thanks for keeping us in the loop and glad to hear that everything is up and running now on your end. Give us a shout if something comes up — you know where to find us!

Best,

Jennifer

[JenniferV]

Hello Blwilson59 and Robie2,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer