Chrome Cast with GoogleTV 4K remote not working

[BenWhite]

My chromecast remote won't work and keeps the white light always on. I tried changing batteries, updating it, using google tv to reset it, everything. I've even tried three different brand of batteries and nothing works. This is getting annoying, any ideas on what to do? 

[AAAAAAAAA]

This happened to me today as well. I've tried new batteries, holding the Home button, holding Home + Back, nothing. The light now stays on, this all started because the Left button on the wheel stopped working. After the initial reset the white light just stays on.

[Bgollnick]

Same issue here.  Even got a replacement remote and that doesn’t work either.

[JenniferV]

Hello there,

I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. 

BenWhite and AAAAAAAAA, aside from resetting the Voice remote, could you also perform a factory reset on your Chromecast with Google TV 4K dongle? Here's a guide: How to factory reset your Chromecast.

Bgollnick, what's the LED status on your Voice Remote? Are you getting any messages when pairing it to your Chromecast with Google TV (4K)? Could you please press the button on the Chromecast with Google TV (4K) for one second to start to pair? For additional steps, check out this support website article. 

Thanks,

Jennifer

[Bgollnick]

Followed the pairing directions of turning on the Chomecast, pressing the button on the back of the device, and then putting in the batteries.  The remote shows up on the screen and asks if I want to pair, I select the option to pair, it says it’s pairing and then it goes back to the searching for accessories screen and nothing happens.  The status light on the remote stays on the whole time.  I’ve tried the suggestion of holding home and back buttons at various points, which did nothing.  I’ve done this at least a dozen times with no luck.  This is honestly more hassle than it’s worth.  In the meantime, I’ve just been using WebOS that came with my LG TV and it works way better than Chromecast.  I’m over it.  Been burned by garbage Google hardware one too many times.  I’m going to return the replacement remote I bought and throw the Chromecast in the trash where it belongs.

[JenniferV]

Hello Bgollnick,

We're sorry to hear about your experience and we're sad to see you go — we hope we can make it up to you in the future. In case you need help in the future, feel free to reach back, we're always here for you!

Regards,

Jennifer

[JenniferV]

Hi AAAAAAAAA,

How's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hey AAAAAAAAA,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Best,

Jennifer

[BenWhite]

Hi, 

I have done this. And because the remote won't work. I now can't re set up the Chromecast! 

Will you send me a new remote! 

[JenniferV]

Hey BenWhite,

Understood. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[BenWhite]

I have filled in the form. I do not know if I have completed it correctly. Please confirm this. 

Thank you.

[JenniferV]

Hi BenWhite,

We got your form — thanks for filling it out! I'll hand it over to our team so keep an eye on your inbox as they will reach out to you any time soon. 

Regards,

Jennifer