Chrome cast no longer available on iPhone

[Katiemig]

After years of working fine my iPhone is no longer recognising either of our chromcast devices. I have checked my privacy settings, reset the chrome casts too many times to count and also checked my iPhone software is up to date. My husband is having no issues from his android. Some of my apps no longer have the chromecast icon available, and on the ones that do, it just says ‘no devices available’. I have been to the Apple Store today who couldn’t see any issues with my phone and said to contact Google for support.. so here I am!

[David_K]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
   
2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
   
3. Turn off mobile/cellular data.
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
5. Reboot Chromecast by removing the power cable, then reconnect it.
   
6. Reboot your phone or tablet.
7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
   
8. Restart those apps.
   • Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
   • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
     
9. Turn Wi-Fi off and on again on your phone or tablet.
10. Reopen the app(s) you want to cast from.

If none of the steps above help, factory reset your Chromecast and do setup again. Once setup, try casting from those app(s) again.

[Katiemig]

Hi David. I have tried all those things multiple times. The fact it works for my husband still has me thinking that it’s my phone that’s the problem, not the chromecast. But Apple Store weren’t able to help and I don’t know what to do now.

[JenniferV]

Hello there,

I appreciate your help here, davidking.

Katiemig, I'm sorry to hear that you're still having the same issue. Please make sure that your iPhone is connected on the same network as your Chromecast device. Also, disable, then enable (toggle) automatic time zone settings and restart your mobile phone. Here's how you can disable/enable the automatic timezone on your phone: go to your phone Settings > General > Date & Time > Set Automatically.

Let us know how it goes.

Best,
Jennifer

[Jeran]

Thank you for helping out on this thread, David and Jennifer!

Hey there Katiemig,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Dan_A]

Hi Katiemig,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.,

Cheers,

Dan