Chromecast HDMI signal fine in ambient mode but drops when Netflix is cast

[ABGN]

Recently when Chromecast connected to TV , ambient mode of Chromecast HDMI signal is fine. However as soon as Netflix/Hotstar/ Prime video is cast the signal drops in few minutes??? Any solution? (This Chromecast device has been working absolutely fine with same TV for more than three years.....)

[JenniferV]

Hi ABGN,

Thanks for reaching out. Is this only happening when casting from these apps? What type of Chromecast device do you have? Have you noticed the LED on your Chromecast when this is happening? Please try to clear the cache and data of the affected apps and reinstall it. Rebooting your Chromecast, Wi-Fi router, and mobile phone might also help.

Regards,

Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there ABGN,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Muddi]

Hey ABGN,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi