Chromecast Remote is dead.

[amitchak06]

Hi All,

I can't seem to get my Chromecat remote to connect to the Chromecast.

I tried everything from the threads posted on Reddit and here. But No luck. Things I have tried.

1. Replaced with a new pair of batteries.

2. Press and hold the two buttons to put the remote in pairing mode doesn't work. I am not sure what's causing this.

3. I tried resetting the Chromecast, but that has worsened the problem. There is no way to set up the Chromecast using an Android phone (two different phones).

4. I Switched the TV and tried all the above again, but still no luck.

Is there something I am missing? Why do I need a remote to connect my phone to the Chromecast? Isn't it pointless to only take inputs from a remote to set up a device?

TV Model: LG CX

Mobile: Samsung Fold3 and Note10+

[70TRPenguin]

I have the same issue.

tried the same options and still nothing 

great tech service not

[Kimy]

Hi folks,

Thanks for posting and for being a step ahead of us. You can try to do a factory reset on the Chromecast Voice remote. Let me know how it goes.

Thanks,

Kimy

[amitchak06]

Hi Kimy,

I have tried that already. Sorry didn't mention it clearly in the steps I have tried.

I wonder what is causing this, and why can't I use my phone instead to carry on with the setup?

Thanks,

Amit

[Kimy]

Hi amitchak06,

Thanks for the details. You can try this workaround.

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Proceed with the pairing process.

Let me know how it goes.

Thanks,

Kimy

[amitchak06]

Hi Kimy,

Thanks for a prompt reply. I'm sorry to say that didn't work either. After following all the steps when I connect the batteries the light pulses twice and didn't go in pairing mode with the two buttons ccombo. I am clueless what else I could do?

Cheers,

Amit

[Kimy]

Hello there,

@amitchak06, since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it's done.

Best,

Kimy

[amitchak06]

Hi Kimy,

It's done.

Thanks,

Amit

[Kimy]

Hey folks,

@amitchak06, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you via email anytime soon.

@70TRPenguin, I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.

Thanks,

Kimy

[Princesss]

Hi amitchak06

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess