Chromecast Startup Issues

[nether]

So, i have a chromecast first generation and when i turn it on it shows a Exclamation Mark and a support link, when i follow the steps and unplug my device for 10 minutes and then after turn it back on, It either just has no signal or shows the startup issues screen again.

[JenniferV]

Hello nether,

Thanks for reaching out and for doing some steps beforehand — I appreciate it! 

You may see this message on your TV screen after the Chromecast device receives an update or undergoes a reboot. This indicates that the Chromecast is in recovery mode. Also, this is likely caused by rebooting Chromecast multiple times without allowing it to go through its full reboot cycle.

Try these steps:

1. Leave the Chromecast unplugged from the power source for 1 hour. At the end of 1 hour, you can then try to plug the Chromecast back into the power source and your TV.
2. If the problem persists, leave the Chromecast unplugged from the power source over night before trying it again. 

If the issue persists, please perform a factory reset. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Best,

Jennifer

[Princesss]

Hello nether,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hi nether,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi