02-04-2023 07:13 AM
My chromecast will not connect to wifi. I've gone through every step in the trouble shooting guide on chromecast.com/help as well as uninstalling/reinstalling Google Home app. Also tried all solutions mentioned in the community posts that I could find to no avail. What to do?
02-05-2023 11:30 AM
I am having the same issue.
02-05-2023 07:32 PM
same here
02-08-2023 09:06 AM
Hi folks,
Thanks for reaching out and I'm sorry to hear that you're having a connectivity issue with your Chromecast. Let's sort this out.
A few questions: what type of Chromecast device do you have? What device is used to complete the setup and what's the OS version (iOS or Android)? Has the Chromecast been connected to this network before or is this the first time setting up the device?
Please try the steps below. Let me know if you've done this already or if it helps you resolve the issue:
Best,
Jennifer
02-08-2023 10:02 AM
Thank you for the response, but as I my Roku is working fine, I don’t want to spend any more time on this. I will be exchanging it for a roku or fire stick, because I know those work for me.
02-08-2023 10:43 AM
Hello Niknev1,
Understood and we're sad to see you go — we hope we can make it up to you in the future.
In case you've changed your mind, feel free to reach back — we're always here for you!
Thanks,
Jennifer
02-09-2023 11:31 AM
Hey kvin and lex1125,
How's it going? Did the steps help?
Regards,
Jennifer
02-09-2023 02:04 PM
Hi Jen,
Following the steps above is not helping, I'm afraid. Its a 1st gen chromecast, which worked until I tried to connect it to a new Internet network a few days ago. I'll give it one more go before I pack it in.
02-09-2023 02:27 PM
Hi kvin,
Sure thing! I'll wait for your update.
Thanks,
Jennifer
02-12-2023 02:30 PM
Hello there,
kvin, did you manage to get your device working?
lex1125, I wanted to check if you still need help. Feel free to reach back if you do.
Best,
Jennifer
02-13-2023 02:32 PM
Hey there,
Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer