Chromecast remote right button stopped working

[CRathjen]

Just today the right button on my remote stopped working - left/up/down on the wheel are still fine. Unfortunately as you can imagine, if you can't scroll right the remote's pretty unusable.

I checked my purchase history and I ordered it just under a year ago - literally tomorrow. Can I get this serviced/replaced? (I already tried re-pairing, rebooting the Chromecast, etc. - none of that fixed it)

[Byteguy · Accepted solution]

You can file a warranty claim using this link:

g.co/warrantyclaim

[CRathjen]

Well you say that...but:

1. There's no serial number on the remote. 
2. The claim site won't accept the chromecast's serial #
3. The store order history seems to only work for Nest accounts, which we don't have

Am I missing something?

[CRathjen]

Turns out I was accidentally following the link to the 'extended protection plan' claim - I'm able to progress now that I found the right path.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[CRathjen]

We were able to RMA the Chromecast and the replacement arrived yesterday, so yes you can close this thread. Thanks!

[Jeran]

Awesome, I'm glad to hear that worked out for you!

In that case, I'm locking the thread. Feel free to make a new thread if you have any more questions or concerns in the future.

Thank you for your help, Byteguy!

Best regards,
Jeran