Chromecast with Google TV 4k: "Camera feed is not available" for Nest Cam (wired) and Nest Doorbell

[ColinGuy]

Edit: 02/23/2023 - Confirmed working on both of my devices. Thank you so much for the attention to this issue!!

When I attempt to see my Nest Doorbell (battery) or my Nest Cam (Wired) on my 4k Chromecast with Google TV, I receive a message on the TV "Camera feed is not available".

I just received the Chromecast at my house today (Feb 6th, 2023). It is running Android TV OS Version 12, Android TV OS security patch level July 1, 2022. Kernel Version: 4.9.269, Android TV OS build: STTE.220621.019.A2.9082754.
My Nest Cam (Wired) is on software version spencer-user 1.65 OPENMASTER 326080 release-keys.
My Nest Doorbell (battery) is on software version gq-user 1.65 OPENMASTER 326080 release-keys
I have a fibre connection to my house and it is a small house with no connection issues to any device.
Since receiving the chromecast I added it to my Home. After this error I removed all three devices from my home, re-added the chromecast first, followed by the Nest cam and then the doorbell. Problem persists. I then tried a different WIFI connection and went from my Bell router to my Google Wifi. Problem persists.

I then removed all items from my Home and unlinked all accounts. I made a new home and re-added the chromecast followed by the cameras. Problem persists. In between each of these steps I am factory resetting each device everytime. With this new home set-up I tried a different WIFI again, problem persists. I tried adding the cameras first and then the chromecast. Problem persists.

I ensured my NEST account is the same as my google account and matches my home. Everything is all on the same google account. I removed everything from my Nest account and removed the home again and the address. I re-added Nest first, then the google home and re-added the items after a factory reset. Problem persists.

Just a note, I can ask my Nest Hub to show me either camera and it works and displays correctly. An odd thing though is that if I ask my phone to show me either camera on my hub (Rather than asking the hub itself) my phone tells me "sorry it looks like cam doesn't support streaming to remote screens".

Another oddity I discovered in my troubleshooting is that if I am in the Home app, and I hit the letter at the top right, then go to "assistant settings" and then choose "Devices" the chrome cast always shows up twice AND when you click either of them the screen flashes and it does NOT take you to the chromecast settings (whereas if I touch any of my other devices like my hubs or speakers, it brings me right to the Settings screen for that item in the Home app).

Devices factory reset ten seperate times in my troubleshooting. Renamed devices, 3 different wifi's, 2 different homes including starting from scratch for every item I own by removing and unlinking every account I had attached to home and making a new home. Same with my Nest profile.

Problem persists.

I read the blog post from July 27, 2022 telling me that I can do exactly what isn't working, so someone please tell me what I'm missing. Frankly, the fact that I am having this much trouble with such a simple task is embarrassing for a company as large as google. 

Edit (Feb 9th, 2023): I spent another day troubleshooting. I have previously had another google account, so yesterday I spent the time removing every association between me and that other account and finished by erasing that google account. I then went through the process of again erasing and unlinking everything, factory resetting every device and deleting my home. I started from scratch and ensured again that I only used the one google account to add every device onto the same wifi. I started with the Chromecast again, followed by a nest cam. It asked if I had set-up another NEST device yet which I hadn't so it said it would make a new Nest network ( i was very hopeful at this point), unfortunately, this did not resolve the problem. 

I came across a reddit post talking about 'ghost' devices in assistant which I had on my wifes google account and the double chromecast issue on my own. So I went through and got an old google home app to try and remove remnants of these devices, this also did not work and did nothing to remove the duplicate chromecasts in my assistant settings. Problem persists.

[ABG]

How do we escalate this? Obviously, we have enough folks here reporting the same issue. I think we should all go to this page and report the issue. That might trigger someone to have a look at this.

 https://www.google.com/tools/feedback/reports

[SuperGoogly]

We should all call support simultaneously everyday untill they fix it!

[ABG]

lol, I submitted feedback via the link I shared with you and it was pretty easy to do. I think it is our best choice but I will look into any other avail able options. I also made a reference to this community discussion. For those who have not given up on Google Nest Cams yet, please go ahead and submit your feedback and add a link to this discussion. The least I expect from Google is to take down their documentation that outlines the instructions on how to get this to work.

[Jakhar]

I am facing the same issue, tried casting my New Nest Cameras on my Sony TV, but it only shows offline symbol. Cameras are plugged in and working fine in Google Home.

[EricS2]

Where’s the fix and how to get it? 

[Ringleret88]

When I ask Google to stream my best camera (battery) to my Google TV I can a a gray screen and a white camera icon with line through it. If I ask to do it to my best hub max it works. Image 

[XNKOI]

have the same issue on Sony and Panasonic Google TV

[Whitney]

Same issue here, April 2024. Frustration. 

[ABG]

@JenniferVIs there any progress on this? How can this issue be ignored when so many users have reported it?

[EricS2]

@ABG   It's being ignore and it's clearly an issue. I heard plugging a chromecast dongle on your tv will work but not integrated chromecast TVs. They didn't anticipate customers using their tv as a screen for the nest doorbell? It's ridiculous!  it looks to me they want to sale those small dedicated nest google screens for that and their are purposely blocking us to get that option. I'm not buying a chromecast nor a google screen, I've already paid for it buying my new google tv. @JenniferV

[Navigator69]

I have one TV with Google chromecast dongle and Sony TV with built in Google TV. Both doesn’t display vide from doorbell camera. Only works on Google hub display 

[EricS2]

Ok. I've heard it worked but didn't tried it. Thanks for letting me know.

[Timiny]

I have this issue as well. My camera that is configured in the Nest app works but my outdoor cameras that are configured in Google Home give me the gray screen with the broken camera icon. Seems like it could be related to the cameras not in the Nest app?

[Navigator69]

I have issues with Google video doorbell. When I tried Eufy doorbell it works with voice assistant (Google). Google won’t fix issue to watch on Google TV as they need to sell their own Google Hub displays.  It’s monopoly 

[ABG]

@JenniferV 

This is another evidence that this issue persists. How come Google is not taking any action on this? It has been over 14 months since the community kept reporting this issue.  Below is the article from Google that indicates this is supposed to work.

https://support.google.com/chromecast/answer/7529598?hl=en

[Donkeyotte]

It is 04 21 2024 I have a nest wired doorbell and can see it in my assistant app on my phone no problem but my tlc google tv andriod tv just brings up an app gray screen with a camera icon but no video.

Andriod tv os version 11

kernel 4.14.198+ #2 Jun 9 2023 

Andriod tv os build RP1A.200622.001 Release keys

Product info v8-R51mt08-LF1V058.021060

[samin06]

Camera feed not available when attempting to cast Eufy camera video feed to Android TV. Alternatively confirmed Eufy casts to google home display unit. Android TV OS build STTL.240206.002.11417109