Chromecast with Google TV Surround Sound delay

[heb147]

Like many others I have a huge audio sync issue when using surround sound. My setup is

Phillips 43PUS6754

eARC HDMI in to

Denon AVR-X1600H

With th Surround Sound option selected the delay makes any content unwatchable. When it is turned off the audio is fine but not in Surround Sound.

I have seen other bugs raised with the same issue but still nothing has been done.

Is there a fix scheduled? My Amazon Fire handles surround sound well and I am considering switching all products in my house from Google/Nest to Amazon because of this.

[JBP3]

Many app channels on my new Samsung TV with 4k Chromecast dongle have delayed audio. Many are predictable. This includes many channels on YouTube TV and Samsung TV Plus. Very disappointed. My Cox internet connection is smoking fast. What gives?

[Dorky]

I have the same problem, and I hope we at least get an answer to this. This is my topic: https://www.googlenestcommunity.com/t5/Chromecast/I-have-a-200ms-audio-delay-when-an-app-is-using-Do...

[Ady1]

I have the same problem also. Hdmi arc connection to a philips 65PUS6753 TV. With surround sound enabled there is a 200-300ms delay on the audio. 

[Jeran]

Hey there heb147,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that Surround Sound issue? If not, I'd be happy to look into this. If you are able to do so, we would like to be able to isolate the issue further by having you connect to another soundbar using the same HDMI eARC connection. If the same issue occurs on this second soundbar, would you be able to submit feedback via the Google Home app with logs enabled? That way, our engineering team can investigate further. If you would like, we could also look at replacing your device if you believe it is defective, you would just need to either fill out this form, or get a hold of Chromecast support.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran
 

[Ady1]

Hi Jeran,

Sorry but the issue is still there. I have tried 2 different soundbars now and get the same result. Just to be clear I believe I am using ARC not eARC but as I am only using ac3 and eac3 and NOT Dolby Atmos etc then ARC should be fine? I am happy to provide the feedback logs. Please can you advise where I enable them in the home app then I will send the logs? Also I assume you want me to playback some video with surround before I send the feedback logs?

Thanks

Ady

[heb147]

Hi Jeran,

It seems to be working ok at the moment. Sometimes it will get out of sync for no reason. It isn't the APP as it happens on all APPS which is odd. Do you think it sounds like a hardware issue with the Chromecast with Google TV device?

If it happens again I'll send feedback via Google Home with logs enabled and attach it to this ticket. It hasn't done it for about a month, however.

Thanks

Henry

[Rho]

Hi everyone,

I'm joining this thread so I can track the progress of the fix as I am also experiencing this issue. With surround sound turned on on the Chromecast I had unfixable audio delay with both the Harmon Kardon Citation Multibeam 700 and more recently the Sonos Arc. The TV is a Samsung 65QN85A and the Chromecast is plugged into the TV. I noticed little change in the delay when connecting the sound bar via optical audio or HDMI eARC but the problem is immediately solved when I disable the surround sound option in the Chromecast settings.

It's quite frustrating because I love using this device otherwise! Would love a fix.

Best of luck to your engineers.

Ruaidhri

[darcey_blake]

Hi all, 

Posting my very similar experience - I just purchased the Samsung Q950A and have tried passing through both ARC (using a HDMI 2.1 cable) and an optical fibre cable, and the delay is significant when setting the sound format to Dolby Digital. When setting my sound format to PCM, the delay disappears, but obviously the quality drops significantly. Really disappointing that this has been such a long standing issue with no resolution.

[KimW-10]

It's 7/29/22 and this problem still persists!  Time to get off your ass Google ..

[santiagosarceda]

I am having the same issue. Any updates on this, at least if is being worked on? 

[BlkAlchemist]

A new user of Google TV and this problem is still a thing. Turning off surround sound fixes the issue, but if that's the fix why have a Google TV at all? I'll just cast everything. I never had an issue with audio for years when I was doing that. 

Can there please be a fix to this? 

[Ady1]

It looks like the latest update that was just released may have improved or fixed the delay issue. I need to try a few more videos to confirm. 

[heb147]

With the latest update this has got worse on all settings now. Back to my fire stick.

[Juni]

Hi folks,

I hope everyone is doing fine. We just want to follow up with this issue. We are still investigating and we need everyone's help in submitting the feedback. Check the steps below.

Step 1. Turn on device reports

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
2.  Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right corner of the screen, tap Settings Recognition & sharing.
5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 3. Replicate the delay on surround sound issue.
 

Step 2. Share your feedback

1. Hold the Google assistant button on the Chromecast remote control.
2. Say "Ok Google" or "Hey Google," then: “Send feedback”
3. Use the keyword “CCT3 Surround sound delay”

Looking forward to your responses.

Thanks,

Juni

[Ady1]

I have sent feedback as requested 

[Juni]

Hi Ady1,

Thanks for sending the feedback, Let's wait for them to submit it too. 

Cheers,

Juni

[Juni]

Hi folks,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thans,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[darcey_blake]

Juni, 

I'm not available to send diagnostic data at the moment but will be in a few days. Would really appreciate a resolution on this, so if my data is required let me know

Darcey

[Rho]

Juni,

We waited 8 months for an update from your team on this issue and it still isn't solved. I would suggest waiting longer than a week before giving up and locking the thread.

[Ady1]

Hi Juni, 

It's been months with no update and now you expect feedback in a few days. This issue is still present and needs a fix so it would be appreciated if you finally looked into it. Please do not lock this thread and ignore this problem.

Thanks 

Ady 

[Ady1]

Hi Juni, 

I believe all that is required to fix this is a setting on the chromecast that allows you to add a delay to the video or sound. The firestick as an example allows you to do this to get them to sync. Can you not do something similar? 

Thanks 

Ady 

[Juni]

Hi folks,

@Rho and @darcey_blake, thanks for the response. Please do submit a feedback using the instruction provided in the earlier post. We will be waiting for it.

@Ady1, we are just gathering all the feedback so our team can look into this further. We appreciate you sending the feedback. 

Regards,

Juni

[Ady1]

@Juniany update on this? 

[dhallstrom75]

Update please! Same issue 

[Rama-irl]

I have the same issue. Submitted a feedback as requested.

[BlkAlchemist]

I gave up on getting this to work months ago and just went back to having a glorified chromecast even though my  TV had one built in. 

To my surprise, as of last week I decided to log back into some apps since the Google TV has had some recent updates and the sound is working perfect now! Haven't had any weird lags or delays on YouTube, Hulu, Crunchyroll, or Disney + so far. I'd encourage everyone that was having issues in this thread to check their Google TV for updates and give it another try after restarting their TV as well. 

[Rama-irl]

Is your surround sound settings still on? I have this issue for Dolby digital plus and atmos. For stereo (Dolby digital) there is no delay. And everything is updated to the latest.

[Username64665]

I also have this similar issue and I think this guy here on Reddit describes the problem. Which I would summarise as:

when there are multiple audio sources in the stream, eg DD,DD+ and the target AV only accepts DD, Google tv still uses DD+ but converts it to DD causing a delay.

https://www.reddit.com/r/Chromecast/comments/rtmzvd/comment/hqvfjip/

So, Is there any update on this “generic” surround delay issue?

[MikeWiggins]

I'm not sure if this is the same issue. I've bought a 55" LG tv and am using two paired smart speakers for surround sound but there's a horrible delay which makes them unusable. So disappointing. Have I just wasted my money buying the speakers or is there a fix?

[Tommychu]

Hi,

Hope it can help you.

You just go to chromecast sound setting then munally set to use dobly digital.

Just solve the delay problem.

[Scarab47]

Any fix for this yet? As I have the same issue.