Chromecast with google tv froze, won't reset

[RichardBlaine1]

While watching youtube tv picture froze I've tried all the reset options, all I get is the G on the screen

[Jeran]

Hey there RichardBlaine1,

I'm really sorry to hear your Chromecast is frozen! This is something that is difficult to troubleshoot, so I'll help out where I can. Have you already tried factory resetting the device via the button on the Chromecast dongle? If this is the case, you may need to contact Chromecast Support. Fill out this form to have them contact you; just let me know if you do.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jeran]

Hey there RichardBlaine1,

Were you able to fill out that form I provided? 

Thank you,
Jeran

[Jeran]

Hey RichardBlaine1,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran