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Chromecast can't sign-in during setup

SirArchibald
Community Member

My brand new Chromecast for whatever reason is getting stuck on the signing in to google account step during initial setup. At first I thought this was due to my Internet which is MAC filtered, however I managed to find my device's MAC address and add it to the filter so it now connects, but it still cannot sign in to google, and it doesn't let me progress any further.

7 REPLIES 7

JenniferV
Community Specialist
Community Specialist

Hi SirArchibald,

Thanks for posting to the Chromecast Community forum! Let's sort this out.

A few questions — what type of Chromecast device do you have? What exact message are you getting when signing in to the Google Account?? Are you signing in the Google Account in the Google Home app? If you have a Chromecast with Google TV device (4k) or (HD), have you tried setting it up via the Chromecast Voice Remote?

Try these steps:

  • Uninstall and reinstall the Google Home app.
  • Make sure your phone's OS is updated.
  • Reset your Google Account password.
  • Reboot your mobile phone.
  • Reboot your Chromecast device.
  • Reboot your Wi-Fi router.

Let me know how it goes.

Thanks,

Jennifer

I have a Chromecast with with Google TV HD, the message simply says “Couldn’t sign you in. Try again.”, I have tried setting up through the Google Home app and the remote, I have restarted the Chromecast, the mobile app, my phone, and reinstalled the app. The error is still occurring.

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Thanks for getting back to us. Could you please try to reset your Chromecast?

 

Keep me posted.

 

Best,

Jennifer

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. How's it going? Were you able to reset your Chromecast?

 

I appreciate the help, Jennifer.

 

Thanks,

Archie

I believe I restarted my Chromecast, however this resulted in its MAC address changing somehow so I had to readd it to my networks MAC filter. It then proceeded to get stuck at the same step of the setup. I have contacted my network provider and they said the device is fully connected. 

aatienza
Community Specialist
Community Specialist

Hey SirArchibald,

 

I'm sorry for the delay. Could you fill out this form and let us know once you're done?

 

Thanks,

Archie

Jeran
Community Specialist
Community Specialist

Hey there SirArchibald,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

 

Also, thank you for helping out on this thread, Jennifer and aatienza!

Best regards,
Jeran