Google 4K Chrome Cast Update

[Nelsonite]

I am still having issues after the upgrade. It works fine then after a while, maybe minutes or 3/4 of hr, it may have the picture disappear for a second or so and then return to normal, or the picture is returned but no sound, or the whole picture freezes with the top 1/3 and bottom 1/3 rd fussy as and flickering with the middle 1/3rd frozen but clear. After rebooting returned to normal but after some time does the same again so can not watch sports on it anymore, Any ideas? It worked perfectly before the upgrade. Does this on YouTube, Plex, my sky sports app, and possibly others?

[MagicAndre1981]

today I got the update STTE.220920.015.A1 with October Patchlevel , look if this fixes the issues.

[Nelsonite]

Thanks and updated but if anything in the short time I have tried it is probably worse than before so the status quo exists.

[MagicAndre1981]

Does a factory reset brings you back to Android TV 10? If yes, disable auto update of updates in system options and stay at Android TV 10.

[JenniferV]

Hi folks,

I appreciate your help here, MagicAndre1981.

Nelsonite, have you tried the steps shared by MagicAndre1981? Still need help? You may also try to plug in the Chromecast into a different HDMI port on your TV and if one is available, you can try to plug in the device with a different TV screen and reboot your Wi-Fi router.

Thanks,

Jennifer

[JenniferV]

Hey Nelsonite,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

[Nelsonite]

I tried another HDMI port on my tv and it has helped but I still lost sound for some time, but returned, so still, not 100% but will continue to test it as time allows. Also loses wifi and have to unplug power and turn it on again which corrects it. Actually have an ethernet connection via a hub but it somehow worked but then back to wifi condition. All worked perfectly before the upgrade except the ethernet which operated ok for a time but then wifi only.Thanks for your help.

[JenniferV]

Hello there,

Thanks for getting back to us with an update. Yes, please observe the behavior of the device and keep me posted. Also, if you haven't tried plugging it on a different TV screen, try that so we can isolate the issue and adjust your cables then, make sure it's tightly plugged in.

Regards,

Jennifer

[JenniferV]

Hi Nelsonite,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer