Google Home says Chromecast is not connected to the same network as my phone.

[abellaj]

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Original Poster:James 1259

My institution requires devices like Chromecast to connect to a separate, special network instead of the the one I normally use. I have connected my phone to that same network. My Chromecast is working perfectly and indicates it is connected to the right network (it has the same Home Screen as it did when I connected it at my house, except it appears to be stuck in guest mode). However, the Google Home app says it’s not connected to the same network as my phone and, thus, I can’t cast anything or change any device settings.

[abellaj]

Thanks for posting in the Chromecast Help Forum. 

Does your location have a captive portal (business, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?

From: James

(Platinum Product Expert)

[Jeran]

Hey there James,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from James 1259, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, James M.!

Best regards,

Jeran