Google chromecast remote overheating

[ScholtzT]

I see this is a recurring issue i.e. Google chromecast remote overheating. Have they managed to resolve this issue. I purchased this 7 months ago and already faulty. The steps they advise are also flawed, as you cannot factory reset with a faulty remote. So now the system is stuck in remote pairing mode. You also cannot use a remote app because the device must be on the same network, which you cannot do because it's stuck in remote pairing mode. The help desk and their advice is a joke

[Jeran]

Hey there ScholtzT,

An overheating remote is not only frustrating, but also potentially dangerous. In this scenario, if you've already tried basic troubleshooting, such as replacing the batteries, you'll want to look at replacing the device. If you don't mind, would you fill out this form to have Chromecast Support reach out to you via email, and then let me know when you have done so?

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[JenniferV]

Hi there,

I appreciate your help here, Jeran.

ScholtzT, we haven't received your form, were you able to fill it out?

Best,

Jennifer

[JenniferV]

Hello ScholtzT,

It's us again. How's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hey ScholtzT,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer