An issue triggered by an update to android 12 on google chromecast tv , resulting in countless users having problems with stuttering picture - an issue which was not present prior to the update to android 12 - THAT IS A FACT - end of discussion.
https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-w-Google-TV-frame-rate-stutter/m-p/3825...
In the beginning, google support seemed interested in solving this issue, and there was also some google support employees asking for information and giving users a sense of involvement - it ended all of a sudden!
At some point, all dialogue, all status, all communication from google support ended - leaving everything unanswered and users still having the issue, not knowing if it will be solved or not.
If this is the level of customer support - then I think google should take a really close look at themselves and ask, if the approach of "lets completely ignore paying customers, even though we broke the functionality of a device via a software update" - is acceptable ?
In my view google is showing a an example on how customer service should NOT be,
#Stutter #Brokenupdate #Android12 #Nofix #Framedrops #Support #Frame #Issue
