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How come adjusting volume on chromecast with my phone isnt working?

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:aran king

Trying to adjust volume of my tvs with both android and apple phones through google home app but chromecasts are displaying message saying " surround sound enabled. please adjust volume with tv remote." Was working fine a few days ago, havent adjusted any settings. Also not working using voice control through google home mini. Displays same message on chromecasts.

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there aran,

 

I'm sorry about the late response, thank you for being patient! Are you still having this issue adjusting your volume? If so, I'd be happy to help find out what's happening, let me just ask you a few questions:

  • What version of Google Home are your phones running?
  • Did this happen with one app/website, or all?
  • Do you have an audio bar, or are you using the TV's speakers?

I look forward to your response, and if you had any more questions or concerns, please let me know!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

frances
Community Specialist
Community Specialist

Hi All,

 

As we have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.