10-22-2022 02:53 AM
I used to have a 2nd Gen Chromecast. Google has wrecked that by not fixing the issue that LOADS of people are having despite it being reported on a separate thread about 6 months ago.
So I have moved my Chromecast with Google TV out the bedroom and into the lounge.
However when I talk to the speaker to try get it to play something on the new Google TV, it is default trying to play it on the old chromecast.
I've tried to change the default device player for my account but THERE IS NO OPTION TO DO SO!!
The guidance when you go through the help menu does not work. The option it tells you to select is not available on ANY of my Google devices.
How do you change you default playing device??
Google is slowly losing the plot with their products.
As am I.
10-22-2022 04:49 PM
Hi BarnDawg,
That certainly hasn't been easy for you ― let’s check this out.
Things to remember:
To set the preferred device:
You can refer to this link for more details.
Tell me how it goes.
Best,
Dan
10-23-2022 08:47 AM
The only options under AUDIO when I follow your steps are
GROUPS
GROUPS DELAY CORRECTION
SURROUND SOUND MODE
and for VIDEO the options are
USE 50HZ HDMI MODE.
There is no default TV or SPEAKER mode on ANY of the devices I have connected.
To be clear, the devices are connected and I can see an change them in my Home. But the options you have told me to choose are simply not there.
10-27-2022 12:01 PM
Hey there,
When you're going through settings, is your phone on the same WiFi network as your Chromecast 2nd Gen? If yes, then if it's okay with you, could you reboot your router, phone and your Chromecast. If needed, re-install the Google Home.
Keep me posted.
Thanks,
Dan
10-30-2022 12:25 PM
Hi BarnDawg,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Regards,
Dan
10-30-2022 02:05 PM
Hi Dan,
10-30-2022 06:54 PM
Hello there,
We understand your concern about your device not working as it should, and we appreciate your reports here in the Community. Would it be okay for me to get a picture of your Google Home app? So that we can have a clear understanding of where your devices are. Because if the Chromecast 2nd Gen is not available anymore, then there shouldn't be any concern. Let's both find the solution, okay?
Thanks,
Dan
11-02-2022 06:56 PM
Hello again,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Dan
11-03-2022 07:00 PM
Hi BarnDawg,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Best regards,
Dan