Only video is casting audio is not casting

[Gunateja020]

First the chrome cast app was good but now only video is playing no audio is playing I don't know what setting I have changed my phone is redmi note 10 pro and my tv is hisense 55A71F please help me

[Psychonautical]

I'm also having this issue when attempting to cast from the Amazon Prime Video account. I don't seem to have this trouble on Netflix, however. I can cast video but, not audio on Prime though. There is very little support for this issue, sadly.

[Jeran]

Hey there Gunateja020,

I am sorry about the slow response time, thank you for being patient! Were you able to fix that audio issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?

• What type of Chromecast do you have?

• What troubleshooting steps have you already tried?

• Is the TV connected to an external receiver, soundbar, or speakers?
• Does this happen when casting from Chrome or a Chromecast Enabled app?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Gunateja020, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran