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Performing a factory reset of a Chromecast 4K device with no remote

counting_daze
Community Member

Another user experienced my exact problem, as noted in a post titled "Setup Google TV without a remote", but the ultimate question was never answered.  Once having performed a factory reset is it possible to set this device up again without the remote?  Just as the other user did in the aforementioned post I went through all the recommended steps when my Chromecast remote stopped functioning.  This results in an impasse as far as I can tell.  The process of pairing my Android phone (using the Google Home and Google TV apps), so that I may use it as an alternative remote, requires that I approve the pair by selecting "pair" vs "cancel" on the Chromecast device.  I obviously can't do that without any type of remote control.  If I'm correct I'd suggest better documentation of this shortcoming.  Had I known this in advance I may have purchased the older Chromecast (that doesn't come with or require a remote) versus Chromecast 4K.

6 REPLIES 6

kiltguy2112
Silver Product Expert
Silver Product Expert

A Bluetooth mouse should work. 

Thanks but won't I first have to pair the mouse with the Chromecast device?  If so, I assume I'll have to approve the pair just like I would the android device.  (I would have tested this before replying but I don't have a Bluetooth mouse readily available).

kiltguy2112
Silver Product Expert
Silver Product Expert

Mice don't need a pin,and will pair automatically. I've heard an Xbox controller will work as well.

Thanks!

counting_daze
Community Member

I ended up replacing the Chromecast device (and remote) within an allowed retailer return period.  This post may be closed by a moderator.  I would still recommend that Google better document the potential impasse that may be reached (without the use of third party deices).

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, kiltguy2112!

 

Hiya counting_daze,

 

No problem at all! I'm going to lock this thread now. If you have any more questions in the future, feel free to create a new thread.

 

Have a good one!

 

Best regards,
Jeran