Stuck on G screen won't factory reset

[izayap]

My Chromecast froze today, rebooted and has been stuck on the g logo ever since. I've tried multiple power sources, adapters and hdmis and it's all the same. My Chromecast is only 3 or 4 months old. It will not factory reset either. The unit boots, the led turns amber then goes white. No matter when I hold the button or how long it never blinks or changes from white. I've tried to fill out the forms in other posts but have gotten no response 

[Kenneth4]

Having the same issue. Chromecast froze and can’t reboot or restart. My son brought his Chromecast over and hooked it up to my TV and his works perfectly. Can get no response from my Chromecast. Has it just gone “bad” and now I have to buy a new one????

[izayap]

a week now with no response or help. i get it, its holiday time but ive filled out multiple forms from posts with no help. why would i want to go buy a new one if this is just going to happen again. 

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Juni

[Jeran]

Hey there,

I'm sorry to hear that you haven't heard back from Chromecast Support after filling out your form. I know I wouldn't want to wait this long for support either. If you would like to talk with Chromecast Support as soon as possible, please follow this link. You will have to go through the initial prompt, then you will have a couple of methods on how to contact them.

I hope this helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran