Unable to add TV controls to remote

[Smathzer]

I recently got a Chromecast with Google TV and I am unable to add tv controls to my remote.

I don't ever get an error message, just a spinning circle. When trying to add a device and selecting "TV", I just get a spinning circle and nothing happens.

I've made sure the remote and Chromecast firmware are up to date.

[adam2024]

Yes, I also encountered the exact same problem, and sent feedback to Google TV, but did not receive any feedback. I am in Hongkong, and I thought it was a regional problem, but it seems that I am not the only one who has this problem.

[gutows20]

got the same error trying to add controls to my TV

[cheliogeovanni · Accepted solution]

Hello @adam2024,

Thanks for posting here in the community, and I am sorry for the trouble. This is not the experience that we wanted you to have. There can be a few reasons why you're unable to add TV controls to your Chromecast with the Google TV remote. Here are some troubleshooting steps to try:

Basic Checks:

Remote Batteries: Make sure the batteries in your remote are fresh and inserted correctly. Weak batteries can cause pairing issues.

Power Cycle: Sometimes a simple reboot can fix glitches. Unplug your Chromecast device for a minute, and then plug it back in. Wait for it to fully boot up before trying to add TV controls again.

Remote Reset:

• Resetting the remote can clear any pairing information that might be causing problems. The reset method depends on your specific remote model. Refer to Google's guide on how to do this.

Re-pairing the remote:

• After resetting the remote, you'll need to re-pair it with your Chromecast device. The pairing process can be found in the same Google Chromecast support guide linked above.

Regards, 

Helio.

[gutows20]

Solved the issue by factory reseting.

Annoying... 🙄