Unreliable using Chromecast in speaker group.

[Phil_S]

Using my Chromecast With Google TV as a device for my Spotify speaker group is unreliable. Often it never even works and when it does, it can take 20+ seconds to start playing on all three Google devices.  Once paying, there are frequent occasions when music will cutout for a second or two randomly.

I have preformed a restart, reinstall and update of Chromecast Built-in and full factory reset.
Cast Firmware version: 1.61.329909
Chromecast is on the 5 GHz network.

[JenniferV]

Hello Phil_S,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, please remove and re-add the devices in your speaker group. If the issue persists, reboot your Wi-Fi router and perform another factory reset on your Chromecast with Google TV. 

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hi Phil_S,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Phil_S]

Jennifer,

I performed all the steps you described and am testing now.

[Phil_S]

Jennifer,

I performed all the steps you described and am still getting the same problem.

[Jeran]

Thank you for helping out, Jennifer!

Hey there Phil_S,

There was a recent update that came out for the Chromecast with Google TV, so would you double-check to make sure that both your Chromecast and Google Home app are up-to-date? Afterwards, go ahead and clear out the cached app data on the Google Home app as well.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jeran]

Hey there Phil_S,

Do you have any more questions that we can address? 

Thank you,
Jeran

[Jeran]

Hey Phil_S,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran