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3rd generation- Locked temps but can't shut off

bluiis
Community Member

I locked my set temps for guest but now they can not shut off the nest without it asking for my pin. I unlocked waited a day - reset password- locked again and still guest can not shut off

When I unlocked temps from the app then the guest were able to shut off the nest.

This defeats the purpose of having a nest and locking the temps so guest don't go crazy with a/c. 

do I have a defective nest? 

Thanks

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