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Assistant refuses to set a reminder, make a note, or send feedback if you say certain words

Community Member

I said to a Nest Hub 2nd Gen:

"Hey google, set a reminder for tomorrow at 12 p.m. to ask Frank about when he's bringing Jane and Tom to the doctor"

(that's just an example of what I said) 

It replied:

"Sorry, I don't know how to help with that.
Here are other things you can try"

This also happens when

  • setting reminders
  • taking notes
  • sending feedback

It happens with Nest Hub 2nd Gen and also Nest Minis. It's a reproducible issue. 

If you say certain words, it refuses to set a reminder, take a note, or send feedback. It seems to think you're asking it to do something else, and instead of just following your initial request, it decides to try to be smart and second guess you.

E.g. When taking notes, if you mention sending feedback, or Google, or words like that, it often refuses to take it by saying, "Sorry, what's the note?" until you use only the words that it approves to be included in your note. 

But that's not how it should work. If I say to set a reminder, it should do what I tell it. 

If I have an employee and ask them to do something, I don't want them to ask me if that's what I really wanted to say, and refuse to do it until I say it in a way that they find appropriate. I would fire them.

Assistant better shape up or I'll replace it with Home Assistant.


Community Specialist
Community Specialist

Hi there,


Thanks for posting. Speaking slowly might help if your assistant fails to understand your instructions. Also, you can check my activity settings and see the command that was recognized. See the steps below to get there.


  1. Open the Google Home app .
  2. At the top right, tap your account.
  3. Tap My Activity .



Community Specialist
Community Specialist

Hello there,


I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hey there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.