Brand new hub max won’t finish upload to setup

[SarahS]

Hi,

I bought a hub max yesterday brand new unopened and it won’t finish its update it is still stuck on 99% I’ve left it for well over and hour and have done all the steps or unplugging from power, router reset and factory reset on product and it still won’t finish the setup installation. Any help would be appreciated. 

[Ejbm]

Same problem.

[CharlesEvans]

same problem.

[CharlesEvans]

SarahS,

Is it still stuck on the update screen?

[Juni]

Hi folks,

Thanks for reaching out and for being a step ahead of us. If possible, you can all try to use another network to isolate this. Let us know the result by updating this thread.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Ejbm]

After 3 days, mine completed. I do not need additional support. 

[Alex_S]

Hi all,

Thanks for letting us know, @Ejbm.

@SarahS, @CharlesEvans, we want to ensure you are good to go. Let us know if the issue persists.

Regards,
Alex

[Alex_S]

Hi there,

Checking in — how's it going? Do you still need our help?

Best,
Alex

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Alex