C by GE light won’t connect to google home

[Sjalanis]

I have 2 C by GE sleep light bulbs that I have had for several years, and beyond the occasional need to reset, I didn’t have any issues. However, this last week they won’t connect anymore. The general internet says they may need a firmware update, and I’ve tried that but it hasn’t fixed the issue, does anyone have any tips? 

[Alex_S]

Hi Sjalanis,
 

I’m sorry to hear about the trouble you’re experiencing in connecting your C by GE light bulbs to Google Home. Let’s further look into it. Try these troubleshooting steps:

• Factory reset your C by GE light bulbs once more.
• Uninstall and reinstall the Google Home app > Log in to the app.
• Set up your C by GE lights. 
• If the issue persists, install the Cync app and try to set up the C by GE light bulb there. 

Let us know how it goes.

Regards,
Alex