Camera history

[Bettyhdz92]

So I have a subscription with best I pay for the 10 day recording to stay in my phone but as of yesterday for some reason it’s only showing me recording of 7 hours does anybody know what I should do?

[MplsCustomer]

@Bettyhdz92 

If you have a Nest Aware Plus subscription, which provides 24/7 recording for 10 days, your video history is stored on Google Nest's servers--"on the cloud"--and is not stored on your phone. You should have 24/7 history going back 10 days. Note, however, that video history starts with the moment at which you purchase the subscription; Google Nest does not have your permission to store your video history until you purchase a subscription. The only other reason your history should not be there is if you deleted it in the Google Home app or Google Nest app or if your cameras were offline.

You can check your subscription here:

https://store.google.com/subscriptions

You can also check your subscription by going to Settings | Nest Aware in the Google Home app or Google Nest app.

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer and mageau.

mageau, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni