Camera, thermostat connectivity issue

[Tcbc]

is anyone else having problems connecting to their thermostat cameras and sensors mine are just spinning. I have to force the app closed restart it and I get a little bit of connectivity, but then it goes out again. Can’t connect to any of my settings

[humbertogarcia]

Hi Tcbc,

Thank you for posting in the community! I understand that your cameras, thermostat, and sensors are currently failing to load, resulting in a “spinning” screen. I’ll be happy to investigate this situation with you.

To help me narrow down this issue, could you please provide a few more details:

• Could you please confirm which specific thermostat and camera models you have? (e.g., Nest Learning Thermostat, Nest Cam (Battery), etc.)
• Is the loading circle happening on all your devices simultaneously, or just a few?
• Does the app work better if you turn off Wi-Fi and use cellular data instead?
• What's the app you're using?

I look forward to your answers so we can pinpoint the best solution for you.

Regards,

Humberto