Camers nedt help

[fdana]

Upgraded system.   All was fine and then lost connection to a camera.   Powered off and on…,no change.   Any thoughts on how to reconnect.  

[gmelanymelissa]

Hi @fdana,

Thanks for posting here in the community. I'm sorry to hear your Nest Camera lost connection after upgrading system. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What model of Nest camera do you have?
  • Is it 1Gen or 2Gen?
• When did the inconvenience start?
• Are you getting any error messages?
• How far is the camera from the router?
• Do you have other Nest devices in the house?
• Are there other devices connected to the same Wi-Fi where the camera is connected?
• What's the status LED light?

In the meantime, let's check this tip:

• Restart your Nest Camera: This simple step can often resolve minor connection glitches. Follow these steps to restart your Nest camera, depending on the model you have.  

Keep me posted.

Best regards,

Melany