Can anybody help me get a human being on the phone? The online support is awful.

[RikkiQuaas]

Can anybody help me get a human being on the phone? I’m having an issue with my subscription I have had it renew always. I haven’t changed any of my payment information and then today after years I had an email saying that they canceled my subscription. I’m following all the links to renew and it’s completely unhelpful!!!! I’m getting nowhere. I’m literally going in circles and I’m extremely frustrated that I cannot get a human being on the phone!!!!! there is absolutely no number to call to talk to a human. Has anyone else experienced this - having their subscription canceled out of nowhere? and has anybody been capable of getting a human being on the phone? I’ve been following the same 4 links for discussions that are irrelevant and to links  that aren’t even open to comment on. I AM BEYOND FRUSTRATED. I paid a lot of money over the years for my subscriptions. I have dozens of cameras in use and the email stated that not only am I canceled that all of my history and anything that I’ve had with them is also deleted.

[MplsCustomer]

@RikkiQuaas 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Juni]

Hi folks,

RikkiQuaas, thanks for reaching out, and sorry for the delay. Have you had the chance to contact our support team as suggested by MplsCustomer? If you need further help, you can provide us with the case number so we can check it for you. 

Thanks for the assistance, MplsCustomer.

Regards,

Juni

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread. 

Best,

Dan