cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Can’t connect both doorbell cameras

Tarrabyte1616
Community Member

‎03-10-2024 09:46 PM - edited ‎03-10-2024 10:07 PM

We have 2 doorbell cameras, 2 cameras and can’t get both to connect, they have been in the past. 
created a new “home” account and moved some of the other devices (outdoor cameras) but because it wants to connect to an assisting device it won’t work. 

I know there’s been a lot of issues with this, has anyone figured out the work around? 

we can connect them individually so we know it’s not the doorbells. 

0 Kudos
2 REPLIES 2

Lance_L
Community Specialist
Community Specialist

‎03-14-2024 05:35 AM

Hello Tarrabyte1616,

 

Thanks for reaching out and sharing all the steps you’ve tried to fix the issue. I’d be happy to help you with Nest cameras and doorbells. Let’s check it out.

 

An assisting Nest product is a device that is already added to your account in the Nest app, e.g. Nest thermostats, Nest Protect, etc. The Nest device tries to get Wi-Fi information from the assisting device during the setup. The Nest app should show an image of the assisting Nest product.

 

Before troubleshooting, check for the recommended Wi-Fi router settings for Nest products. Then, please try the steps below:

 

  1. Quit and restart the Nest app.
  2. Restart the mobile device or tablet.
  3. Make sure the assisting device is awake and within pairing distance (a maximum of 2 to 3 meters or 6 to 10 feet).
  4. Restart the assisting product.
  5. Put the mobile device or tablet in airplane mode, then turn on Bluetooth and Wi-Fi.
  6. Try a different mobile device or tablet.
  7. Restart the network equipment (router, extender, or modem).
  8. Save video history from the camera or doorbell, if there’s any. Reset the Nest device to defaults. 
  9. Add the doorbell to the app again.
  10. If the issue persists, you can test with a mobile hotspot or create a new home structure and try to pair the Nest devices.

 

Let me know how it goes.

 

Best,

Lance

0 Kudos

Tarrabyte1616
Community Member

‎03-28-2024 02:58 PM

Hi Lance,

We have tried all of the options mentioned above.  We have had to create 4 separate home structures in order to use/connect all the devices which is really frustrating since we can't see all the cameras in one screen.  This only recently happened, so I assume a new software update occurred and we are unable to connect the devices without issues as in the past.  Tara 

0 Kudos