Can’t connect google home using iPad or iphone

[Sashmachel]

Hi, I have had to reset my google home and now my google home app connects it to wifi but says it can’t communicate to phone or iPad to complete the set up, is there another way to finish set up?

I have followed all instructions but just won’t work

thanks for any help

[AaronHaydon]

Have you tried turning off iCloud relay?

[Sashmachel]

No I haven’t Aaron, I’ve had a look at my phone but can’t work out where that is,

[Sashmachel]

Actually just found it and I don’t use iCloud so that is off

[Azarco]

Hey folks,

Thanks for the help, AaronHaydon.

Sashmachel, you've been great doing those steps. A few questions: are you using a private network? If so, do you have a dual-band router?  If you haven't, try reinstalling your Google Home app. Make sure the Bluetooth is on and Local Network Access is turned on for the Google Home app on your phone settings. Give rebooting your phone, Google Home and router a try to refresh the connection. If the issue persists, kindly use a different phone to set up your speaker.

Let us know how it goes.

Best,

Alex

[Azarco]

Hello Sashmachel,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread, and the Community will be happy to lend a hand.

Regards,

Alex

[Azarco]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Alex