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Can’t remove devices

HausZero13
Community Member

I have been trying for the past week to remove some lights and cameras from my home. Everything I’ve tried isn’t working. Yes, I know there are a ton of them on my network. Gets confusing after a while, so cutting back. Each time I try to remove a camera or light I get nothing happening.

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4 REPLIES 4

kiltguy2112
Silver Product Expert
Silver Product Expert

What works for most people, is it to make a new home in the app. Move the "bad" devices to the new home, then delete the new home.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, @kiltguy2112.

 

@HausZero13, thanks for posting. I know how it feels when something isn’t working as it should. You can try to unlink these cameras and lights by going to the Home control under Google assistant settings. Check the steps below for guidance. 

 

  1. Make sure that your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app .
  3. Tap account (your initial or your profile picture).
  4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and then choose another account or Add another account .
  5. Select Assistant Settings and then Home Control.
  6. Under Linked services, tap the home automation partner and then Unlink account and then Unlink.

Hope this helps.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni