Can’t seem to control more than one smart light!

[Vna77]

Hi guys. I’ve bought two GE smart bulbs, one for each of my kids rooms. Problem is, i can’t get them both working at the same time. 
Now, I don’t mean that I can’t sync them together, I’m not even trying to do that. I have them installed in separate rooms, and when I install the second one, the first one stops responding. So I uninstall and reinstall and, like magic, it starts working by the other one stops responding!

Both rooms have their own nest devices and I’m calling each light a name specific to that room. The nest speaker chimes like it thinks it’s controlling the light, but the light does nothing. 

Has anyone encountered similar or have a solution?

[Muddi]

Hey Vna77,

Thanks for reaching out. Sorry to hear that you're having issues controlling one of your GE lights using your Google Nest Audio. A few questions - when did the issue start? What is the specific model of your GE lights? Are you able to control the lights on the Google Home app? How about from the Google Assistant app on your phone?

Could you try renaming the bulbs again, then make sure to set a unique name for each device. Please avoid putting the room name or names with similar words.

Let me know how it goes.

Cheers,

Muddi

[Azarco]

Hey Vna77,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey Vna77,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[Vna77]

Thank you for the suggestions, I haven’t had a chance to try this yet! I hopefully will tonight. I do have one named as the name of the room it is in, so I will fix that and report back. 

the lights are GE Imagine sync a60 smart bulbs. They both join the home fine, but a short time after one stops responding to voice or app commands (which ever is the second to join, so it’s not a faulty bulb). 

[Azarco]

Hey Vna77,

Thanks for the update. Can you still control them on the Google Home app? Also, how many lights do you have? After the steps above and the issue persists, try rebooting your devices manually.

Keep us posted!

Best,

Alex

[Vna77]

Thanks for your help here. After trying to manually reset the globe that’s not responding I think I have a defective unit. I’ll exchange it and see how I go. 

[Azarco]

Hey Vna77,

Appreciate your efforts and thanks for updating the Community forum of your resolution. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.
 

Cheers,

Alex

[Azarco]

Hey Vna77,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex