Showing results for 
Search instead for 
Did you mean: 

Cannot Connect 2 Nest E Thermostats

Community Member

I have two Nest Protects and two Nest E Thermostats. I have both Protects showing in the Nest app. I can then add either of my thermostats (upstairs or downstairs) where it uses the protect to set itself up. All good. The problem is the second thermostat refuses to use the protect to set up and instead tries to use the other thermostat. It fails every time with a TD013(4096) error. I can remove the thermostat, add the other and again a failure trying to add the second. 

I have rebooted, and reset everything. I have opened up my network. I even disabled 5ghz and took it to 2.5 only before setting up.