Chrome cast problem

[Alimusa]

My chrome cast is on a constant red light and it won't let me reset and it's not showing any signals At all can anyone please help.

Thanks

[Azarco]

Hey Alimusa,

That certainly hasn't been easy for you — let's see what's going on.

What Chromecast device do you have? Have you tried plugging it into a different HMDI port or different TV? Also, what's happening when you reset your Chromecast?

Let us know, we'd love to help.

Best,

Alex

[Alimusa]

Hi, I have the 1st gen and I have tried plugging it in different hdmi ports and different devices. I can’t reset as it doesn’t let me and it won’t give any flashing light when I hold the button for 20 seconds which is how it’s meant to be reset.

but no need to worry as I have bought a new one. Thanks for the support.

[Azarco]

Hello there,

No problem. Thanks for updating us about your device. Let us know if you still need help with your new Chromecast otherwise, I'll go ahead and lock this thread after 24 hours.

Cheers,

Alex